Orders and Returns
We offer a simple method for placing an order with us, so that all customers find it easy to shop with us. You just need to visit our official website and visit the collections section, which is our online store. Here, you will find all the products that we sell. Select the one you love, view all necessary details, and then place an order by completing the checkout process.
No, we don’t have any offline store at all or don’t have any third-party stores as well. Our entire mode of operations is strictly online, through our store on our official website. In case you find any of our products on any offline store, beware of its originality. We’ve not authorized any third-party dealership at all.
You have a 30-day return window from the date of delivery, in the case of damaged, defective or wrong items delivered to you. In case you need any returns, reach out to us through our website and place a request. We’ll guide you through the rest of the process. For detailed understanding of our return process, check our Return and Refund Policy.
There are no return or restocking fees of any kind. We want to create a good relationship with each client, and as all returns are due to our fault, we handle everything ourselves and completely free of cost as well. Once your return request is approved, the rest is our responsibility.
Shipping, Deliveries, and Cancellations
Shipping and deliveries together are completed within 3-5 business days, depending on your location in Hong Kong. We take 2 business days to ship your order, following rigorous checking and internal processing. Post-shipping, our delivery partners take an additional 1-3 business days to deliver the product. Thus, the total timeframe stands at 3-5 business days.
Cancellations are available before the order is shipped out of our facility, which has a specific timeframe of 2 business days. This means that you can place a cancellation request with us within the 2 business days timeframe. After this time is over, we don’t accept any cancellation request at all. Learn more.
No, there are no shipping or delivery charges for any order you place with us. Remember that we deliver only within Hong Kong and therefore, we don’t charge any fees at all. We don’t accept any international orders, and all the accepted orders are from within Hong Kong only. Learn more.
All the data that we collect for shipping, deliveries, and return purposes is completely secure with us. We maintain the highest standards of transparency and security, and ensure that there’s no chance of any form of data theft at all. Read our Privacy Policy to know more.